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Chatbots and business

Chatbots and business

AI chatbots are everywhere at the moment - but how are they being used by business? Business Daily presenter Rick Kelsey heads to one of the world's financial hubs, Canary Wharf in London, to find out how this technology is changing jobs.

Sarah Kunst, the managing director of Cleo Capital, which invests in tech companies in San Francisco, tells us how some start-ups are using AI bots to deep search the internet, but also about her concerns with misinformation.

Chante Venter is from Wise Move, a removal firm in South Africa. She has recently started using the chatbot for communication with customers and says that it's helping her team enjoy their work more. Rochelle Garrad from Chards, a coin and bullion dealer in Blackpool in the north west of England, talks about how chatbots can create content like blogs and YouTube scripts very quickly, but sometimes less accurately.

Producer / presenter: Rick Kelsey Image

Afrobeats: A multi-million dollar industry

Afrobeats: A multi-million dollar industry

Arguably the fastest growing music genre in the world, Afrobeats artists are playing to sold out crowds in the most coveted venues across the globe.

What started as an umbrella term in London, UK, to encapsulate pop music of African extraction has become a major force in pop culture.

But is Afrobeats able to emerge as a major economic force within the continent and can it leverage on its global appeal to boost other sectors including fashion and the arts?

We hear from the pioneers like Abass Tijani, one of the very first DJs to play Afrobeats in UK clubs and Ayo Shonaiya who created the first TV show featuring musicians from Nigeria and Ghana.

We also hear from Weird MC and Paul Play Dairo – two artists whose experimentation of sound in the mid-1990s contributed immensely to the growth and appeal of the genre.

Produced and presented by Peter MacJob.

(Image: Burna Boy performing at the NBA All Star game 2023. Credit: Getty Images)

Antibiotics: How to fix a broken market

Antibiotics: How to fix a broken market

Antibiotics stopped providing big gains for pharmaceutical companies decades ago, but as bacteria become more resistant to drugs, the world needs new classes of antibiotics to be discovered if we want to prevent the next global health crisis.

Dr Tina Joshi, Associate Professor of Molecular Microbiology at the University of Plymouth explains that it’s more likely antimicrobial resistance will kill large numbers of human beings before climate change does. Kasim Kutay, CEO of the investment fund Novo Holdings tells us that for big pharma companies, antibiotics are seen as a contribution to society rather than an investment that can provide a profit.

How can firms be convinced to invest in an unprofitable product? We hear how Netflix might provide a good model and we explore research in Phages - a bacteria specialised in eating other bacteria. Phages are being championed by some as a potential substitute for antibiotics. One patient in Minnesota tells us Phages saved his life.

Presenter / producer: Stefania Gozzer Image: Dr Tina Joshi; Credit: Lloyd Russell

Business Daily Meets: Sarah Willingham

Business Daily Meets: Sarah Willingham

The hospitality entrepreneur Sarah Willingham has worked extensively across the UK restaurant and bar industry. She also featured as a Dragon on the BBC TV show, Dragon's Den (the UK equivalent of Shark Tank).

Sarah took a bet at the height of the coronavirus pandemic that cocktail bars would thrive again - and is now CEO of UK-based hospitality group Nightcap, a rapidly expanding drinks-led investment firm which she started with her husband in 2020.

The company has acquired around 20 cocktail and party bars across the country, employing more than 1,000 staff.

Sarah talks to Dougal Shaw about the difficulties of entrepreneurship in lockdown, some of the current challenges facing the hospitality industry and about the imposter syndrome she felt earlier in her career.

Presenter and producer: Dougal Shaw

(Image - Sarah Willingham. Credit: Getty Images)

What is Rumble? The streaming platform building an alternative internet

What is Rumble? The streaming platform building an alternative internet

If you don’t like the way online speech is regulated, can you build your own internet where you make the rules? This is the story of Rumble, the new king of alt-tech.

Rumble started as a small video streaming platform, hoping to rival YouTube. Recently, it has become the site of choice for Americans frustrated with YouTube moderation, and moved its headquarters to Florida - hailed by some as the new Silicon Valley.

Rumble had been eligible for an economic development incentive grant as part of the move, but the package was scrapped following protests from some locals and Rumble did not receive taxpayer money.

Now, the company is seeking to build the infrastructure for an internet ecosystem that is “immune to cancel culture”. In this episode, we trace the company’s journey from Canadian start-up to Floridian big tech challenger, and ask what this means for the future of public debate online.

Producer/presenter: Ellie House Additional reporting: Annie Phrommayon Sound mix: James Beard

(Photo: Person using phone looking at Rumble app. Credit: Getty Images)

Syria's child labour problem: Abdullah's story

Syria's child labour problem: Abdullah's story

Abdullah lives in northern Syria. He is 14, he lost his mother and brothers to the Syrian civil war. For years now Abdullah has been working to feed the rest of his family, and he's just survived one of the world’s most devastating earthquakes.

In this episode of Business Daily Ed Butler hears Abdullah's story.

Abdullah works at the Harakat Tarhin oil refinery outside Al Bab in north-west Syria. It's a makeshift oil refinery and they make fuel to feed the cars, trucks and heaters on which the region depends.

Oil is usually refined in massive industrial buildings, run by multi-national firms, but where Abdullah works it’s cooked in the back yard. He tells us he knows how dangerous his job is but that he has no choice and must carry on working.

Presenter / producer: Ed Butler Image: Abdullah; Credit: BBC

Syria: Life after the earthquake

Syria: Life after the earthquake

Last month’s devastating earthquake didn’t just claim thousands of Turkish lives, it ravaged northern Syria as well. International help for that region has struggled to get through. In this episode of Business Daily Ed Butler looks at how the region is battling to pick up the pieces, and whether local business-people are helping or simply profiting from the crisis.

Amnat Soueif, a mother of two, tells Ed how she's providing for her children. Elizabeth Tsurkov, a senior fellow at the New Lines Institute, tells us about conversations she's having with families in the region about their trauma.

Abu Amer runs a vegetable stall in the Idlib area - he tells us how commodity prices have been affected by the earthquake and Bassam Abu Muhammad, a blacksmith, tells us that since the earthquake he's moved into making and selling tents.

Presenter / producer: Ed Butler Image: A displaced Syrian child; Credit: Getty images

How wearing glasses can improve the economy

How wearing glasses can improve the economy

Without being able to see clearly, people in low and middle income countries can find it difficult to secure a job or support their family.

Globally around one billion people need to wear glasses but do not have access to them. We look at what’s being done to help.

Producer / presenter: Sam Fenwick

(Image: Ankit Sharma; Credit: Ankit Sharma)

The modern pilgrimage boom

The modern pilgrimage boom

We follow in the footsteps of a Viking Saint who's legacy is bringing visitors and their cash to remote areas from Sweden and Norway.

More and more people are choosing to go on modern day pilgrimages, we walk part of the world's most northern pilgrimage trail to find out how businesses on the route are benefitting.

Producer / presenter: Robert Walker

(Image: People walking on grassland. Credit: Getty Images)

Oscars: Celebrity gifting suites

Oscars: Celebrity gifting suites

Ahead of the Oscars, Business Daily goes behind the scenes of a celebrity gifting suite. Before the ceremony and the parties, celebrities are often invited to hotel suites, usually close to where the awards ceremony will happen. The rooms are filled with skincare products, makeup, jewellery, clothes, shoes, bags, you name it.

Celebrities can take the gifts away for free - all companies want in return is a superstar endorsement.

In this episode entertainment reporter KJ Matthews finds out how this business actually works with Nathalie Dubois who has been running these suites for almost 20 years.

We also hear from Nthenya Mwendwa, a designer from Kenya who's bracelet bag was recently chose by a celebrity at a gifting suite and worn on the red carpet. Hear what that photos and the exposure has done for her small business.

Presenter: KJ Matthews Producer: Carmel O'Grady Image: Sharon Stone at a gifting suite in Cannes: Credit: Nathalie Dubois

Health apps: Are we sharing too much?

Health apps: Are we sharing too much?

The digital health market is growing rapidly - in 2021 the sector was valued at 195 billion US dollars.

Companies offer apps and devices to monitor our vital statistics, our activity, our nutrition, our hormones. And those apps collect a lot of data about us.

Presenter Marie Keyworth visits Web Summit, a large tech conference in Lisbon, to find out what is happening to this information.

And asks how consumers can get the most out of health apps whilst feeling comfortable about data privacy...

Plus Marie explores the aftermath of the Roe v Wade ruling which raised concerns that law enforcement officials could subpoena abortion-related data from data companies and women's health apps, to use in a prosecution.

Eirini Rapti, the founder of the menstrual cycle tracking app Inne tells Marie how her company responded to Roe v Wade, and the impact it might have on international growth.

Russell Glass, the CEO of Headspace Health which started as a mindfulness app, says they follow robust privacy and security rules, but a lot of the burden is falling on the consumer too because regulation can't always keep up.

Presenter and producer: Marie Keyworth

(Image: Woman using mobile phone. Credit: Getty Images)

The unbanked

The unbanked

Oscar Bilayin Kudor runs a business in Ghana producing cassava flour. He wants to grow his business but traditional banks are reluctant to lend him the money to buy expensive machinery.

1.4 billion people around the world people can't get access to formal banking. Two thirds of them live in low and middle income countries.

One of Ghana’s largest banks, Absa Bank thinks it has a solution. It’s giving small businesses grants to help them access formal banking facilities.

Having a bank account makes it easier for households to budget and businesses are more likely to thrive. In this episode we also look at how digital banks are helping more people get bank accounts and why access to banking is key to empowering women.

Producer/Presenter: Sam Fenwick Image: Oscar Bilayin Kudor; Credit: Oscar Bilayin Kudor

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